HERITAGE - LIBRARY MANAGEMENT SOFTWARE

Self-Service, Self-Issue

There are great advantages in offering your users self-issue facilities, not least because it reduces queues at the issue desk and reduces the requirement for staff to process issues, returns and renewals. For those libraries offering self-issue facilities, Heritage has an optional module which connects to systems such as those offered by 3M, Plescon, 2CQR, Intellident and others.

The Heritage Self-service module utilises the SIP2 (Standard Interchange Protocol) convention which is now standard across most hardware in this sector. This protocol allows hardware for self-issue and security systems to talk to library management systems such as Heritage. Any device that uses SIP2 over TCP/IP should be able to talk to the Heritage Self-service module.

Self-service workstations are treated by Heritage as administration users and so each workstation will require a administration user licence in Heritage.

Case study documents are available on the Excellence Gateway outlining the experiences of Heritage users and Heritage Self-Service. Harrogate College implemented an RFID system supplied by D-Tech. Exeter College chose instead to opt for an EM solution.

Add the following document to your basket if you would like more information on Heritage Self-Service.

Heritage Self Service - an Introduction