Below are just a few of the comments we have received from our customers recently:
"As Homerton College Library is moving in the New Year to the new Library Management System which the University of Cambridge has purchased, I am having to say a fond farewell to Heritage after many, many years, first at Clare College, Cambridge and for the past 16 years, at Homerton. I just wanted to say that I have always found you all to be a wonderfully helpful team - very responsive, especially in your willingness to investigate and implement useful changes and modifications which have been suggested. I think it is this responsiveness that I have most appreciated in my years of working with Heritage. It always felt a safe pair of hands.".
Robin Surtees, Homerton College
"Many thanks for the help, support and general loveliness that you and your team provide for us users.".
Simon Rice, Barnfield College
"Having taken over the running of the library recently I wanted to be able to look at the data and know that what I was reporting on was a true reflection of our library stock and borrowers. [...] competently tidied up the data, getting rid of old, unnecessary data. He also explained the best way to carry out stocktakes, and deal with withdrawals and missing items to be able to report on the data at a later time. He also sorted out odd anomalies that I wouldn't have noticed. Exactly what I was hoping for - and more!'...'I really valued the training ..., [...] took the time to explain the best way of doing things, and why, and I came away feeling much more confident. Many thanks.".
Penny James, St Mary's Calne
"..I asked [...] to 'MOT' our data – which he did brilliantly in the time that we had! He gave me an honest appraisal of its current state and lots of practical advice on how to get the best out of Heritage. Really enjoyed [...]'s training, and learned a LOT!".
Simon Choplas, Easton and Otley College
"Just a quick ‘thank you’ for running the regional event yesterday. It was really interesting and useful, lots to think about and implement! Oxford is just too far away for a day visit, and we don’t have any budget for overnight stays, so having a closer venue has been fantastic – much appreciated".
Alison Thornley, Macclesfield District General Hospital
"Thank you so much to the whole team at IS Oxford for all your help and support. You have been a pleasure to work with and I really do rate you as an excellent company, which I think is very rare now."
Katherine Rose, Regent's University London
"An awesome day, a great environment, amazing staff and lunch – already looking to the next one!!"
Ian Harbour, College of West Anglia
"The service you provide consistently makes the library look good in the eyes of students and staff here."
Paul Cheeseman, London College UCK
"Congratulations, that’s great news for all of you there Emma. Probably for us customers as well, although I’m not sure how you’ll be able to improve on your already extremely high standards of support, innovation and response to customer led development requests."
Trevor Leyland, Exeter College
"ISOxford has always been a great company to deal with, and we have been with you a long time, and I am sure it will continue to go from strength to strength."
Jacqueline Ponka, Holy Cross College
"Suzanne and I felt the Open Day was brilliant as always... We have been looking into Scheduled Events and really wanted to start Scheduling some housekeeping tasks, reservations and over dues, which will free up my time in the mornings.. The Scheduling hand out is so user friendly and clear that we feel this will be a breeze.."
Sandra Clayfield, Swindon College
"I think people in my position (i.e. a very small 'team' of two) wish there were more companies like IS Oxford with genuine staff, an integrity to drive and develop the product and that are not hard sell. Oh, and treat customers as individuals!!"
Nicky Swainson, King Edward VI School
"I love how Cirqa mirrors a typical Customer Contact Management program! I really do. All these bells and whistles help to massage that family feeling that we want to create and maintain here at Sir John Deane’s! Thanks for the tip."
Bruce Armstrong, Truro & Penwith College
"The general feedback from [our staff] was that it was the best training they've had for a long time!"
Sally Woodley, Sir John Deane's Sixth Form College
"Oh my goodness, you lot are amazing! I can't believe how I struggled through for so long without utilising your support. Thanks a million."
Sarah Hennessy, South West Yorkshire Partnership NHS Foundation Trust
"You must have had some telepathy going, I was just trying to work out how the lost on loans could be organised better, so your [weekly hints and tips email] was extremely timely and very clear and helpful."
Linda Williams, Coleg Cambria
"Just a quick note to thank you and all your colleagues for a generous and informative Open Day. Both Gary and I learned a huge amount and have a renewed confidence in our inherited catalogue. Plus it was lovely to meet you all!"
Louise Yates, Gladstone's Library St Deiniols
"Please pass on my thanks for those who arranged and delivered the open day. It was my first time visiting IS & I was very impressed with all elements of the event (apart from the rain but I'll let you off with that one!!)."
Judy Kay, Henley College Coventry
"We have our own unique classification scheme so I will not attempt to colour code it at the moment. But I have just changed ‘Available’ to bold green and love it! Thanks very much."
Sally Gibbs, Regents Theological College (in response to weekly ‘hints and tips’ email)
"I have enjoyed working with your company, you are always so professional and helpful. "
Anita Gould, Nobles Hospital (upon retirement)
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