WRc is an international research and consultancy organisation utilising its multidisciplinary skill base to provide innovative solutions and independent advice for Water, Waste and the Environment.

What range of media do you hold in your library? Is it all catalogued on Heritage?
All our books/reports, British Standards and maps are catalogued on Heritage.
Can you remember where you first heard about Heritage? Did you look at our website before contacting us?
From the Library Association’s magazine Update (now Cilip’s Update). I’m sure I also looked at your website.
Do you remember how many library management systems you looked closely at?
I was already familiar with a few other systems which I wasn’t interested in using again. I seem to remember only looking at Heritage.
What were you looking for in a library management system? What were your priorities?
I was looking for a system that was straightforward to use and affordable.
What are your overall impressions of ISOxford staff (this includes Sales, Training and Support staff, plus any Developers you may have dealt with)?
Very friendly and approachable and always willing to help.
How did the initial installation process of Heritage go? Did you find it straightforward?
I think it went reasonably well – it was handled by our IT department. I know we have had problems with some of the updates which is why we tend to be a bit reluctant to update the system when it seems to be running smoothly.
What did you think of the Heritage training?
I had one-to-one training which was very good. We booked 2 days of training but so far I haven’t felt the need to use the second day’s training which suggests that the initial training was very comprehensive.
How have you found the support service from ISstaff?
From a non-technical person’s point of view, I’ve always found them to be very helpful and patient.

WRC Plc have been using Heritage since 2007. They currently have one additional full access licence, five OPAC licences, the Serials Management Module (including Acquisitions), the Quickcat Online Module and the Heritage Online module.


Valid XHTML 1.0 Strict Valid CSS!