Heritage Trainer

Heritage Training

High quality training helps you and your library team get the best out of Heritage and ensures that it fully meets your needs and expectations.

"It's rare to find a company where everyone you encounter understands the product, or it's functionality or its customers like IS Oxford. The support is phenomenal!"

Jennifer Hilton, Derby College (Oct 14)

Heritage training is available in various forms that can be tailored to match your individual requirements. Choose your training from the following options:

  • Training at your site - perfect if you are unable to co-ordinate staff to come to Oxford or just prefer to learn in your own environment.
  • Training in Oxford - perfect if you want to learn without distraction with professional facilities.
  • Regional Workshops - share the cost of training with other institutions.
  • eTrainer Service - get one-to-one tuition over the internet and by phone.

Key points about our training provision:

You can request further information about our training by adding the following document to your basket:

Heritage training

Training and Services Vouchers

Training and Services (T&S) Vouchers can now be purchased for future training sessions and other services. These are a great way to plan ahead, or spend the remainder of a budget at the end of the financial year, if it cannot be carried across. You can purchase vouchers for any amount over £50 and they can be used for a range of services including: Heritage Training Days (on-site or in Oxford), Heritage Workshops, eTraining, On-site Technical Visits, Remote System Configuration or System MOT's.

Vouchers can be purchased at any time. We will issue you with a training voucher for the correct amount and put a credit on your customer account with us. Vouchers can be used anytime within 12 months of purchase.

Heritage Training Staff

As you might expect, our training staff are knowledgeable about Heritage, but they are also knowledgeable about libraries and best library practice. Many of them are qualified Trainers or Chartered Librarians, with experience of working in real library environments. They are good communicators, who understand that listening is just as important as speaking, and they are very approachable. So we are sure that you will find the experience both rewarding and enjoyable.

A range of tried and tested training modules are available to you.  You can also enjoy tailored sessions based on your unique requirements, which might fall outside of a standard training session. You can talk to your trainer prior to booking any training so that we can both be clear about what you would like us to deliver and what you hope you achieve from the session.The team produces a varied range of supporting materials to use during sessions and to take away with you, so that if you forget any details, you have back-up material to refer to later.

 When might additional training be useful?

  • Delivered by TAP certified trainers
  • Content can be set courses or bespoke
  • Supported with documentation
  • Tailored for front-end users with practical exercises on stand-alone training software
  • Tailored for library managers for back-end set up, on live data if preferred
  • Followed up by Q&A session with IS Trainer
  • Supported by further efficient and economical etraining if necessary
    • After using your software for a few months
    • When looking to use new areas of Heritage
    • When new staff join the team
    • When major upgrades are taken
    • When new modules are implemented
    • When sites are linked or merged
    • When you have specialised staff
 
 

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