Foot Anstey is a firm of lawyers dedicated to providing quality, responsive and affordable legal services to individuals, businesses, charities and the public sector. With offices in Exeter, Plymouth, Taunton and Truro, their strategic goal is to be recognised as the premier full service firm in the south west and to develop the range of services required by organisations and individuals based in, or operating in the peninsula.

What range of media do you hold in your library? Is it all catalogued on Heritage?

Books, Journals, Law Reports, DVDs/Videos, Electronic databases. Most of it is catalogued on Heritage, with the exception of the videos/DVDs.

Can you remember where you first heard about Heritage? Did you look at our website before contacting us?

The contract was set up by a previous member of staff. There is no information on how Heritage was selected.

What are your overall impressions of ISOxford staff (this includes Sales, Training and Support staff, plus any Developers you may have dealt with)?

Helpful, prompt responses, all problems have been solved.

How did the initial installation process of Heritage go? Did you find it straightforward?

We have no information about the original installation but the upgrades have all gone smoothly.

What did you think of the Heritage training?

Comprehensive and of a high standard.

How have you found the support service from IS staff?

Good. There is support available when it is required. The website is kept up-to-date so helpsheets, FAQs etc. can be checked first.

Have you used the support website? How useful did you find it?

Yes. The helpsheets are comprehensive and easier to use than the manual. It is useful to be able to log and track support enquiries via the website.

Are you a member of Marvin, our list server? Do you find Marvin a useful service?

Yes. I appreciate being able to have a daily digest of the posts. It is an active list with a friendly, helpful tone. I find it particularly helpful that IS Oxford staff contribute and act upon suggestions made by Heritage users. It is very easy to manage when you are on leave – rather than having to ask to leave and then be re-instated, you can just disable it temporarily and then re-enable it.

How has Heritage improved the day-to-day running of the library and services offered to your users?

More organised service. There is now an accurate central source of information on the stock which our users can consult. Notes on administrative aspects of the library (e.g. supplier details, circulation of journals, budgets) are all in one place.

What are your favourite features in Heritage?

Reports wizard in the latest version means basic reports can be constructed more easily. Facility to add websites to catalogue records. Related links on catalogue records. Facility to display cover images of items in enquiry module.

Have you linked Heritage to any other systems in your institution, such as Moodle, Sharepoint, Aquabrowser, MyPC, Txtools, Screenreader software, a management information system or similar? If so, any comments about the integration process or success of the integration?

We have added links to Heritage online via Sharepoint and our intranet. There have been no problems with this.

Do you have any other comments you would like to make about ISOxford or Heritage? Would you recommend it/us to other libraries?

I think it is a good resource but not ideal for the complexities of some legal publications*. I’d recommend it to an academic library or to other libraries depending on what they wanted from a Library Management System.

Foot Anstey Sargent have been using Heritage since 2003. They currently have three additional full access licences, the Serials Management Module (including Acquisitions), the Reader Import Module, the Quickcat Online Module and Heritage Online (Small).